• Revision Policy

    Your chosen plan dictates the revisions included, and we're dedicated to providing top-notch service. We'll refine until your needs are met, with no extra fees for design concept changes. Expect your revised design within 48 hours.

    Please be aware that any adjustments post-finalization are treated as a new order and will carry separate charges. Your satisfaction remains our priority.

  • Refund Policy Overview

    At Verve Media 360, our refund policy is not applicable under the following conditions:

    • Selection of a special package.
    • Approval of the primary design concept.
    • Requesting revisions.
    • Cancellation unrelated to company reasons.
    • Lack of contact for over two weeks after project initiation.
    • Violation of company policies.
    • Approaching another company or designer for the same project.
    • Insufficient information in the creative brief.
    • Complete design change request.
    • Refund requests outside the specified 'request for refund' timeframe.
    • Business closure, name change, or significant changes.
    • Reasons such as 'change of mind' or unrelated disagreements.
    • For service bundles, refunds apply only to the specific service, not the entire bundle.
    • No refunds after 15 days from the purchase date.
    • Non-refundable services: Social Media, SEO, Domain Registration, and Web Hosting.
    • For websites, refunds are not considered post-design approval and website development.
    • A money-back guarantee applies only if initial designs are rejected.
    • If additional concepts or modifications are requested post-rejection, a 33% deduction may apply for incurred service costs.

    Note: Verve Media 360 retains the right to reject any project or terminate the contract at its discretion. Following a refund, you lose all rights to use the designs, which become the exclusive property of Verve Media 360. The company assumes full ownership of the designs in such instances.

  • Request Your Refund

    To initiate a refund, please follow these simple steps:

    • Dial Our Toll-Free Number: +1 (877) 331-4005
    • Live Chat
    • Send Us an Email

    Upon receiving your refund request, we will promptly acknowledge it. After conducting the necessary analysis, we will initiate the refund process.

    Important Note: Post-refund, you lose all the rights to the designs provided by Verve Media 360. To comply with legal standards, information will be submitted to Government Copyright Agencies under the Copyright Acquisition, reinforcing Verve Media 360's exclusive ownership of the designs.

  • Quality Assurance Policy

    At Verve Media 360, we are committed to delivering exceptional quality and exceeding your expectations. Our dedicated designers invest their expertise and effort into creating well-researched and meticulously crafted designs to ensure your satisfaction. Your requirements are our top priority, and we strive to consistently meet and exceed them.

  • 100% Satisfaction Guarantee

    Our commitment to your satisfaction is unwavering. We provide unlimited revisions to ensure your complete contentment. We make revisions until you are fully satisfied with your design, within the revision limit specified in your package.

  • Delivery Policy

    We dispatch the entire order to the specified account on the date indicated in the Order Confirmation. Additionally, a confirmation email will be sent. The turnaround time aligns with the package selected, with a minimum of 2 business days. For urgent orders, please reach out to our customer support team.

  • Record Maintenance

    We maintain records to ensure that, in the event of a misplaced order, we can promptly provide you with the exact file you need.

  • Customer Support

    Our customer support is at your service 24/7 for any concerns or queries. Our dedicated team is committed to responding promptly to ensure your satisfaction.

  • Communication Policy

    Verve Media 360 accepts no responsibility for communication conducted through platforms other than '...@vervemedia360.com' or any numbers not explicitly provided by us on our official website. Damages resulting from contact details not supplied by us are beyond our responsibility. We take full responsibility for all information exchanged through our official domains, guaranteeing secure and reliable communication channels.

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